OnDrive Consumer Privacy Policy
OnDrive UK is committed to safeguarding personal data and respecting your privacy rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Information We Collect
We collect information you provide directly, including your legal name, mobile phone number, email address, physical delivery addresses, and payment details processed via secure PCI-DSS certified payment processors. We also collect precise real-time geolocation data when you place an order or track a delivery.
2. How We Use Your Information
Your data is used strictly for operational order fulfillment, routing deliveries to verified couriers, processing payments, sending real-time delivery notifications, and ensuring fraud prevention.
3. Data Sharing & Third Parties
We do not sell personal data. Information is shared only with participating restaurant partners (order items, delivery name, customer notes) and active couriers (delivery address, contact phone) solely to complete fulfillment.
4. Data Retention & Security
Personal data is securely stored on encrypted cloud infrastructure within the UK and European Economic Area. Financial transaction records are retained in compliance with statutory UK HMRC accounting obligations.
5. Your Rights & Account Deletion
Under UK GDPR, you have the right to access, rectify, or erase your personal information. You can request account and data deletion at any time by emailing support@ondrive.uk.